If someone takes the time to contact your business: you need to be responsive to them. ACT FAST - you've heard the phrase "the speed of the Internet"? Yeah, well that's because it's real - people don't wait around for things. We're living in a anow, now NOW - instant gratification world, so you need to be Johnny-On-The-Spot with your customer service and all inquiries made to you - specially from customers.
One of the best ways is to make sure they get a response - fast. They ned to know they were heard. Immediately. You don't want them feeling ignored, because if they feel that way they might start talking smack about you and your business online, which is something everyone can do these days.
So put a system in place that deprives them of that opportunity.
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